This is a summary of our privacy policy which takes effect on Jan 26th, 2021. It covers every Business Sense Technology Private Limited Website that links here, and all of the products and services contained on those websites. The detailed policy follows the same structure as this summary and constitutes the actual legal document.
Our privacy commitment: Business Sense has never sold your information to someone else and we never will. This has been our approach, and we remain committed to it. This policy tells you what information we do collect from you, what we do with it, who can access it, and what you can do about it.
We only collect the information that we actually need. Some of that is information that you actively give us when you sign up for an account, register for an event, ask for customer support, or buy something from us. We store your name and contact information, but we don't store credit card numbers (except with your permission and in one of our secured payment gateways).
When you visit one of our websites or use our software, we automatically log some basic information like how you got to the site, where you navigated within it, and what features and settings you use. We use this information to improve our websites and services and to drive new product development.
Sometimes we receive information indirectly. If you ask about our products through one of our referral programs or reselling partners, or sign in to one of our products through an authentication service provider like LinkedIn or Google, they'll pass on your contact information to us. We'll use that information to complete the request that you made. If you engage with our brand on social media (for instance, liking, commenting, retweeting, mentioning, or following us), we'll have access to your interactions and profile information. We'll still have that information even if you later remove it from the social media site.
We use your information to provide the services you've requested, create and maintain your accounts, and keep an eye out for unauthorized activity on your accounts. We also use it to communicate with you about the products you're currently using, your customer support requests, new products you may like, chances for you to give us feedback, and policy updates. We analyze the information we collect to understand user needs and to improve our websites and services.
We're required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you've requested from us. When that's not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.
You can decline certain kinds of information use either by not providing the information in the first place or by opting out later. You can also disable cookies to prevent your browser from giving us information, but if you do so, certain website features may not work properly. We completely disable third-party cookies from all Our websites and products.
We limit access to your personal information to our employees and contractors who have a legitimate need to use it. If we share your information with other parties (like developers, service providers, domain registrars, and reselling partners), they must have appropriate security measures and a valid reason for using your information, typically to serve you.
The European Economic Area (EEA) provides certain rights to data subjects (including access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain). Business sense undertakes to provide you the same rights no matter where you choose to live.
We keep your personal information for as long as it is required for the purposes stated in this Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.
If you handle other people's data using our apps, such as information about your customers or employees, you are entrusting that data to us for processing. If you use our mobile app and give the app access to your contacts and photo library, you are entrusting data to us. The data you entrust to us for processing is called service data.
You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.
We hold the data in your account as long as you choose to use Business Sense Services. After you terminate your account, your data will be automatically deleted from our active database within 6 months and from our backups within 3 months after that.
If you are in the European Economic Area and you believe that someone has entrusted your information to us for processing (for instance, your employer or a company whose services you use), you can request certain actions from us regarding your data. To exercise those data rights, please contact the person or company that entrusted the data to us and we will work with them on your request.
At Business Sense, we understand the importance of protecting your personal information. As part of our CRM (customer relationship management) service, we offer the option to sync contact data from your phone. This feature allows you to easily import and manage your contacts within our platform.
By using this feature, you are allowing us to access and store the contact data on your phone. This data may include names, phone numbers, and email addresses. We will use this data solely for the purpose of providing and improving our service. We will not share or sell your contact data with any third parties.
We take the security of your data seriously and have implemented appropriate safeguards to protect it. We use encrypted connections and secure servers to protect your data in transit, and we regularly update our security measures to keep your data safe.
If you have any questions or concerns about our privacy policy, please don't hesitate to contact us. We are committed to transparency and to protecting your privacy.
There are some limitations to the privacy we can promise you. We will disclose personal information if it's necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users' safety. We do not currently honor Do Not Track signals from internet browsers; when a universal standard for processing them emerges, we will follow it.
Third-party websites and social media widgets have their own separate privacy policies. Always check the relevant privacy policy before sharing personal information with third parties.
You can always contact us to: ask questions about our privacy practices, You can also check our Security Policy and Privacy Policy
We will contact you to let you know if we make any major changes to our privacy policy, or in the highly unlikely event that we ever decide to sell our business.
This Privacy Policy statement is made by the Business Sense Technology Private Limited and is effective as of 25th Jan 2021. It applies to all our divisions: Business Sense, Miss CRM, CRM Sense, and Website.
The goal of this policy is to make explicit the information we gather on our customers and users, how we will use it, and how we will not. This policy is unfortunately longer than we would like, but we must unambiguously address all the relevant cases. We will try and keep the language simple and direct as much as possible.
This Privacy Policy applies to all Business Sense websites that link to it. It also applies to the products and services provided by Business Sense through these websites, our mobile applications, and applications posted by Business Sense on Business Senseo’s online marketplace and in other third-party online marketplaces. This Privacy Policy does not apply to any of our websites, products or services that have a separate privacy policy.
This part deals with how Business Sense collects and uses information about website visitors, potential customers, users of Business sense's products and services, and others who contact Business sense through forms or email addresses published on or linked to our websites.
This part deals with how Business Sense handles data that you entrust to Business Sense when you use our products and services, or when you share any personal or confidential information with us while requesting customer support.
This part deals with topics that are relevant to both Parts I and II, and other general topics such as Business Sense's security commitments and how we will inform you when we change this Privacy Policy.
We collect information about you only if we need the information for some legitimate purpose. Business Sense will have information about you only if (a) you have provided the information yourself, (b) Business Sense has automatically collected the information, or (c) Business Sense has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.
In addition to the purposes mentioned above, we may use your information for the following purposes:
Legal processing bases applicable to Business Sense : If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of Business Sense or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.
Withdrawal of consent : Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
Legitimate interests notice : Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.
Opt out of non-essential electronic communications : You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transactional emails.
Disable cookies : You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
Optional information : You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.
We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.
Employees and independent contractors : Employees and independent contractors of all Business Sense group entities have access to the information covered in Part I on a need-to-know basis. We require all employees and independent contractors of Business Sense group entities to follow this Privacy Policy for personal information that we share with them.
Third-party service providers : We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Domain registrars : When you register a domain through Business Sense from domain name registrars, we share your name and contact information such as your physical address, email address and phone number with them as per the ICANN domain registration rules.
Reselling partners : We may share your personal information with our authorized reselling partners in your region, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for. We will give you an option to opt out of continuing to work with that partner.
Marketplace application developers : When you install or purchase any application developed using Business Sense's APIs that is posted on Business Sense’s online marketplace, your name and email address will be shared with the developer of the application, so they may engage with you directly as the provider of that application or service. Business Sense does not control the use of your personal information by the developers, which will be based on their own privacy policies.
Other cases : Other scenarios in which we may share the same information covered under Parts I and II are described in Part III.
If you are in the European Economic Area (EEA), you have the following rights with respect to information that Business Sense holds about you. Business Sense undertakes to provide you the same rights no matter where you choose to live.
Right to access : You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared
Right to rectification : You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
Right to erasure : You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing : You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability : You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means here
Right to object : You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain : You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.
Information provided in connection with services : You may entrust information that you or your organization (“you”) control, to Business Sense in connection with use of our services or for requesting technical support for our products. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services, or transferred or shared to us as part of a request for technical support or other services.
Information from mobile devices : When you elect to allow it, some of our mobile applications have access to the camera, call history, contact information, photo library, and other information stored on your mobile device. Our applications require such access to provide their services. Similarly, when you elect to provide access, location-based information is also collected for purposes including, but not limited to, locating nearby contacts or setting location-based reminders. This information will be exclusively shared with our mapping providers and will be used only for mapping user locations. You may disable the mobile applications' access to this information at any time by editing the settings on your mobile device. The data stored on your mobile device and their location information to which the mobile applications have access will be used in the context of the mobile application, and transferred to and associated with your account in the corresponding services (in which case the data will be stored on our servers) or products (in which case the data will remain with you unless you share it with us).
(All the information entrusted to Business Sense is collectively termed “service data”)
We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.
We process your service data when you provide us instructions through the various modules of our services. For example, when you generate an invoice, information such as the name and address of your customer will be used to generate the invoice; and when you use our campaign management service for email marketing, the email addresses of the persons on your mailing list will be used for sending the emails.
If you have enabled notification on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.
Business Sense group and third party sub-processors : In order to provide services and technical support for our products, the contracting entity within the Business Sense group engages other group entities and third parties .
Employees and independent contractors : We may provide access to your service data to our employees and individuals who are independent contractors of the Business Sense group entities involved in providing the services (collectively our “employees”) so that they can (i) identify, analyze and resolve errors, (ii) manually verify emails reported as spam to improve spam detection, or (iii) manually verify scanned images that you submit to us to verify the accuracy of optical character recognition. We ensure that access by our employees to your service data is restricted to specific individuals, and is logged and audited. Our employees will also have access to data that you knowingly share with us for technical support or to import data into our products or services. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the Business Sense group.
Collaborators and other users : Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other persons for collaboration, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those edits.
Third-party integrations you have enabled : Most of our products and services support integrations with third-party products and services. If you choose to enable any third-party integrations, you may be allowing the third party to access your service information and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.
Other cases : Other scenarios in which we may share information that are common to information covered under Parts I and II are described in Part III.
We hold the data in your account as long as you choose to use Business Sense Services. Once you terminate your Business Sense user account, your data will eventually get deleted from active database during the next clean-up that occurs once in 6 months. The data deleted from active database will be deleted from backups after 3 months.
If you are from the European Economic Area and you believe that we store, use or process your information on behalf of one of our customers, please contact the customer if you would like to access, rectify, erase, restrict or object to processing, or export your personal data. We will extend our support to our customer in responding to your request within a reasonable timeframe.
Our products and services are not directed to individuals under 16. Business Sense does not knowingly collect personal information from children who are under 16 years of age. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please write to privacy@misscrm.in with the details, and we will take the necessary steps to delete the information we hold about that child.
At Business Sense, we take data security very seriously. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to check our Security Policy or write to us at security@misscrm.in with any questions.
We have appointed a Data Protection Officer to oversee our management of your personal information in accordance with this Privacy Policy. If you have any questions or concerns about our privacy practices with respect to your personal information, you can reach out to our Data Protection Officer by sending an email to dpo@misscrm.in or by writing to: Data Protection Officer, 403, Pukhraj Corporate, Navlakha, Indore, MP, India 452001.
We share your personal information and service data within the Business Sense Group. By accessing or using our products and services or otherwise providing personal information or service data to us, you consent to the processing, transfer, and storage of your personal information or Service Data within the United States of America, the European Economic Area (EEA) and other countries where Business Sense operates. Such transfer is subject to a group company agreement that is based on EU Commission’s Model Contractual Clauses.
Some internet browsers have enabled 'Do Not Track' (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating that you don't wish to be tracked. Currently, there is no standard that governs what websites can or should do when they receive these signals. For now, we do not take action in response to these signals.
Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you've checked their privacy policies and assured yourself of their privacy practices.
We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. Business Sense is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with Business Sense. To request the removal of your information from our blogs and forums, you can contact us at privacy@misscrm.in
Our websites include social media widgets such as Facebook "like" buttons and Twitter "tweet" buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.
We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.
We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us privacy@misscrm.in We'll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.
We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days' advance notice of the changes by email to your primary email address. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy. If you are concerned about how your personal information is used, you should check back at https://misscrm.in/privacy_policy periodically.
Your privacy is paramount to us, and this section of our Privacy Policy specifically addresses the images you upload through our services. We collect these images exclusively for internal purposes such as service improvement, product development, and internal research, without sharing them with any third parties except as required by law or to protect our services. Your images are stored on secure servers with access limited to authorized personnel who are bound by confidentiality obligations. We are committed to ensuring the security of your images against unauthorized access or destruction and retain them only as long as necessary for their collected purposes, after which they are securely deleted or anonymized. You have the right to access, amend, or delete your images at any time, and we invite any questions or concerns regarding our handling of your images to be directed to us through the contact information provided in our Privacy Policy. By continuously updating this policy, we strive to maintain transparency and protect your privacy, ensuring your trust in our commitment to safeguarding your images.
Your privacy is our top priority. In our commitment to transparency and safeguarding your personal information, we wish to inform you about updates to our Privacy Policy concerning the sharing and handling of your images.
In order to enhance your user experience and provide you with personalized services, our app shares the images you upload with a third-party service, https://misscrm.in. This collaboration helps us in service improvement, product development, and offering customized solutions.
We have chosen https://misscrm.in as our partner with care, ensuring their privacy practices align with our standards. For more information on how https://misscrm.in handles your data, please visit their privacy policy.
By using our app and uploading your images, you consent to the sharing of your image data with https://misscrm.in. We assure you that this data sharing is done securely and only for the purposes mentioned above.
Your control over your personal information is important to us. If you wish to opt out of having your images shared with https://misscrm.in, you can do so by accessing the settings within our app. Please note, opting out may affect the availability of certain personalized services.
At any time, you have the right to access, amend, or delete your images and personal information stored with us. For such requests or any concerns regarding our data sharing practices, please contact us at [your contact email].
This updated privacy policy is readily accessible within our app. We encourage you to review it before uploading your images. A prompt will be presented to you to ensure you are informed about this particular data sharing arrangement.
Our Privacy Policy may be updated to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes and seek your consent where necessary. Continued use of the app after an update signifies your acceptance of the revised policy.
For any questions or feedback regarding our privacy practices, please don't hesitate to reach out to us through the contact details provided in our app or on our website.
